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Human Kinetics Return Policy


Australia | Canada | UK and Europe | United States

United States Return Policy

Individual/Personal Returns

  • If you’re not completely satisfied with your prepaid purchase, return it within 30 days of the date of receipt of your shipment.
  • Human Kinetics will refund full credit (excluding shipping/handling) if your invoice information is supplied. Credit will then be applied to the appropriate credit card or a check can be issued.
  • All return shipments must be sent via UPS to 1607 North Market St., Champaign, IL 61820-2200.
  • We do not accept returns on online products, e-books, or opened software, videos, CD/DVD-ROMs, and DVDs.
  • Continuing education courses that are unopened can be returned within 30 days of the date of receipt of your shipment. For online continuing education courses, if the course has not yet been accessed a full monetary refund will also be given at the request of the customer within 30 days of purchase. Electronic access to the course will be revoked. After 30 days, or if the course has been accessed or package opened, customers will be allowed to exchange their course for an online course of similar monetary value.
  • Customer received damaged products must be reported within 2 weeks of receipt of your shipment. The nature of the damage/defect must be noted.

Canada International Office Return Policy

Individual/Personal Returns

  • Eligibility period is 30 days after receipt of your shipment.
  • Will refund full credit (excluding shipping/handling) if invoice information is supplied. Credit will then be applied to appropriate credit card or cheque can be issued.
  • All return shipments must be sent to 475 Devonshire Road, Unit #100, Windsor, ON N8Y 2L5.
  • We do not accept returns on online products, e-books, or opened software, videos, CD/DVD-ROMs, and DVDs.
  • Continuing education courses that are unopened can be returned within 30 days of the date of receipt of your shipment. For online continuing education courses, if the course has not yet been accessed a full monetary refund will also be given at the request of the customer within 30 days of purchase. Electronic access to the course will be revoked. After 30 days, or if the course has been accessed or package opened, customers will be allowed to exchange their course for an online course of similar monetary value.
  • Customer received damaged products must be reported within 2 weeks of receipt of your shipment. The nature of the damage/defect must be noted.

UK and Europe International Office Return Policy

Individual/Personal Returns

  • If you are not completely satisfied with your purchase, please return the goods and paperwork within 30 days of receipt to Human Kinetics Europe, 107 Bradford Road, Stanningley, Leeds, LS28 6AT, United Kingdom.
  • Goods that are returned in a resalable condition will be subject to a full refund of the purchase price, excluding postage and packaging costs.
  • We do not accept returns on online products, e-books, or opened software, videos, CD/DVD-ROMs, and DVDs.
  • Continuing education courses that are unopened can be returned within 30 days of the date of receipt of your shipment. For online continuing education courses, if the course has not yet been accessed a full monetary refund will also be given at the request of the customer within 30 days of purchase. Electronic access to the course will be revoked. After 30 days, or if the course has been accessed or package opened, customers will be allowed to exchange their course for an online course of similar monetary value.
  • If you receive damaged goods, please return them with the relevant paperwork within 14 days.

Australia International Office Return Policy

Individual/Personal Returns

  • If you are not completely satisfied with your purchase, please return the goods and paperwork within 30 days of receipt to Human Kinetics, PO Box 80, MITCHAM, SA, 5062.
  • Goods that are returned in a resalable condition will be subject to a full refund of the purchase price, excluding postage and packaging costs.
  • We do not accept returns on online products, e-books, or opened software, videos, CD/DVD-ROMs, and DVDs.
  • Continuing education courses that are unopened can be returned within 30 days of the date of receipt of your shipment. For online continuing education courses, if the course has not yet been accessed a full monetary refund will also be given at the request of the customer within 30 days of purchase. Electronic access to the course will be revoked. After 30 days, or if the course has been accessed or package opened, customers will be allowed to exchange their course for an online course of similar monetary value.
  • If you receive damaged goods, please return them with the relevant paperwork within 14 days.
  • For goods short shipped or not received please submit a claim to Human Kinetics Australia on info@hkaustralia.com or 08 8372 0999 within 30 days of order/receipt date to be eligible for a replacement or refund.



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